Middlewich Road Surgery

Unhelpful, thoughtless, bordering rude, unapologetic front line staff with little to no empathy. The communication channels are horrendous, with the contact number nearly permanently engaged with a hold queue. It's very difficult to get an appointment within a reasonable time frame. You cannot get results unless you call after 2pm, no matter when the test was taken. It's a shame, this is probably symptomatic of too many patients, the doctors and nurses are always very polite, knowledgeable and highly recommended. When being treated I have always been impressed by the attention and care devoted by the doctor/nurse and particularly with my two very young children.

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Absolutely disgusting service from the reception staff at the practice. My husband had organ removal surgery and called to speak to a doctor at 9am as he requires pain relief. 7 and a half hours later still nothing. No help at all and when calling back a rude and unhelpful woman said “well you’re in a queue - we don’t prioritise patients” simply unacceptable. There’s no excuse for bad manners and certainly not the long wait for someone in excruciating pain needing help following invasive surgery

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I have Secondary Breast Cancer and needed some help from my GP to save me an unnecessary trip to The Christie. I've waited 2 days for a promised telephone call. Even The Hospital have spoken to the Practice to try and help. But no telephone call has been received. I may now have to travel to Hospital. We are being told to contact our GPs for other life threatening diseases other than Covid. But unfortunately the GPs are not available. Shocking when this could easily have been sorted by my own GP.... Poor Practice

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HI, I've just read these low reviews and it just doesn't stack up to my experience of this surgery. These are seriously good people who operate a really great service in all respects - not once have they let me or my family down - if you get in here then you are lucky and I really mean it.

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Had a really bad chest infection after a cold, Practise nurse phoned me, refused me Antibiotics saying I don’t need them ?? I’ve not been seen by her or anybody else at Surgery. Not had a full nights sleep for last 5 nights because of coughing!! Have a persistent cough contact your Doctor they say !!! Still told don’t need Antibiotics Oh wait a minute she says maybe you do need Antibiotics and an Inhaler and a sick note as I’ve already been off 10 days and I work in a Care home with vulnerable residents Next time maybe I will get to speak to the doctor not his helper Sheila Finney

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