Converge ICT Solutions Inc

Mark Mondiguing

I have availed the highest package they can offer here in our area which is "upto 15 MBps" . The company was not able to meet the package agreed upon, they cant even meet the 30% minimum speed consistently. Even experienced having below 1 MBPS. I did raise this to their tech support, hotline and even approached the branch. Tech support was not able to resolve this on a timely manner, hotline has a long queue and the branch customer service department mentioned it is not their scope to assist me on technical issue (what??? If they cannot assist they should have connected me to the right channel but instead they asked me to call the hotline again). You need to touch base with them on a daily basis because they will not update you if you dont follow up even if you were told that they will get back to you within 24 hours to 48 hours "MAX" . In addition, one of the site rep technicians mentioned and reported to the office that all are ok even if it is not. And after more than a month, the issue has not been fixed yet.

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