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The Door and Trim Store

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Mesa, United States

doorandtrimstore.com
Door supplier· Molding supplier· Hardware store· Window supplier

The Door and Trim Store Reviews | Rating 3.3 out of 5 stars (5 reviews)

The Door and Trim Store is located in Mesa, United States on 624 W Broadway Rd UNIT 202. The Door and Trim Store is rated 3.3 out of 5 in the category door supplier in United States.

Address

624 W Broadway Rd UNIT 202

Phone

+1 4806686396

Accessibility

Wheelchair-accessible entrance

Open hours

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A

Amber McCutchan

Absolutely the worst customer service! I ordered corners for my baseboards and unfortunately not all of them worked due to my builder pulling some tricks. I called the store to see if I could return the ones I couldn't use. Tobin answered and we discussed my situation. He did not give me a straight answer on whether they would do anything but did tell me to come in to the store to talk about it. I explained to him that I did not live close to the store and asked if he would be at the store. He said he was heading out on a delivery so I asked if there was someone else I could talk too. Tobin stated that because it was Friday, there may or may not be someone at the store but I could try. I headed straight to the store and there was a gentleman there who I explained my situation too. He said he needed to ask Tobin (who wasn't supposed to be there) and he came back and said they would not help me. Why would you make someone drive across town if you knew you weren't going to help? These were not custom pieces. Unbelievable....I will never do business nor recommend this place to anyone! Buyer beware!

C

C Gibisch

Their customer service is terrible VERY RUDE.... Right from the beginning, So I took my business elsewhere. They don't even deserve a one-star rating, customer service is very important they acted like I was an inconvenience to them.

J

John Bergmann

We were recommended to try this store out from a friend and we're so thankful we did. We worked with Tobin, who could not have been any friendlier and helpful than he was. What a pleasure of an experience. I'll be recommending this store & Tobin to anyone that ever needs trim or doors on their homes in the future!! Great job!!!

L

Lorin Frost

Good product quality. I have used their baseboard, casing and interior doors on most of my jobs and with no call backs. I also used them on my own home remodel and love the outcome. Recommend this business

R

Robert Monroe

Spoke with a sales person over the phone a couple times about needing a specific base profile which they were currently out of stock of. Had to call 3 times over a week and a half due to his lack of follow up and each time he assured me he would let me know when it was in. I finally went in to the store to speak with him directly and he had none of my information stored. He acknowledged our conversations, but didn't know which base I was looking for and didn't have my number stored. I asked him if he saw any problem with his customer service at which point instead of apologizing he told me to get out of the store. I refused and told him to get me a manager, he said he was the manager and I responded that there was no chance he was the manager. Finally after he had yelled loud enough at me to get out of the store someone else came out to see what was going on and sent him to the back to cool off. The new person was nice enough but still not very helpful. One of the most hilariously bad experiences I have ever had with a sales person. This has been a while ago and hopefully he has either significantly improved or left the company but I haven't bothered returning to find out one way or another.

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