Banner Children's Specialists Neurology and Neurosurgery Clinic

They helped my son. Forever grateful ️.

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They won’t take any patients?!?! Are you kidding? Not one of these children’s hospitals are helpful in any way. Time to start looking to Tucson for care...

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The competency of the staff here is unbelievable. I was trying to get my daughter an appointment here for over a week. Her pediatrician sent a STAT referral. They said they would be able to get her in the next day. Its a week later, after multiple calls to this office I find out that the pediatrician needed to send over another paper in order for them to make an appointment. They said they hadn't gotten around to it yet. So our pediatrician sends over the files and they still do not call me back like they say they are going to. So the next day I call them and get someone on the phone and I ask why they wouldn't reach out to our pediatrician for the paperwork and now this lady says they are not allowed to ask for the documents. WHAT!! They still are being rude and dismissive of the importance of the situation. It's disgusting. Recommendation to staff: Get a new job, one where you do not have to be responsible for children's health. It is clear to me that this office does not prioritize in it's patients. Recommendation to patients: Go somewhere else. I can see that the person who sees these reviews gives the same generic response to all people who write on here instead of trying to improve staff actions.

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The phone systems are broken. They have been broken since October of last year. It's ridiculous trying to get through. I have had medicine reactions that needed attention and it took over 48 hours to get a call back. I have voiced concerns and feel like they are not heard. I recently learned that my son is taking medications that make him prone to seizures and was never told that by any of the neurologists when I brought him there for seizures. They just told me he had epilepsy and nothing more was discussed. Turns out now it could be a reaction to the medications he was taking. I'm wholly disappointed.

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My daughter has been hospitalized with neuro issues since she was about 7. Dr. Cook was great. Hastriter was not but he wasn't horrible. The female Dr we have now is absolutely awful. She told my 11 year old to lose weight and she wouldn't have migraines anymore. Funny because she was overweight but the neuro meds and steroids made her gain the weight!!

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