Mercia College Limited

Chloe Murdoch

Mercia college let me down time and time again throughout my apprenticeship. My first tutor failed to show up to our third meeting, only for me to be notified two weeks later that this tutor was leaving and I was left without any guidance for the foreseeable future. It wasn’t until one month later I was finally assigned another tutor, mind you, this tutor was only temporary and I was later assigned a third. It was extremely difficult to progress consistently when each tutor was unaware of how far I was along in my learning. When it was time to complete one of my module exams, neither my tutor or I knew the process and what platform to use, resulting in me missing my exam. My tutor tried to contact Mercia college when this exam was scheduled and they failed to answer. 10 months into my apprenticeship I was made redundant. I was assured Mercia would assign one of their recruitment employees to assist me in finding a new position, yet they failed to contact me. I called their recruitment team directly only to be told that the individual who was to help me find a new job was off for the week. This is fine of course, but it’s the fact Mercia had no sense of urgency and didn’t think to even notify me! I emailed the MD voicing all this frustration, only for them to claim ‘I do not believe that since your redundancy we have ‘’let you down”’. But yet it seems it was okay that Mercia let me down throughout my apprenticeship…? One month and a half since being made redundant, I have already found myself a new position. Meanwhile, I never heard anything from Mercia about placements they found. Overall, Mercia is an abysmal excuse of a training provider. Don’t waste your time.

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