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It would have been a big fat zero star rating from me, but one star is the lowest rating. I’m left feeling like an aged Jewish mother trying to contact her son, in as much as they never call me, they never return my calls. Two and a half months ago I tried to contact Mercer, to draw down some money from my pension plan. Every time I called I got voice mail, I left countless messages with no response. After 12 days of trying countless time a day, I got to speak to a member of staff who said they would send the paper work out to me. A month later I received it. I then tried to contact Mercer again, once again voice mail every time, with no response from Mercer. I only had to wait 10 days this time (they are getting faster answering!). My questions answered, I was informed that they only paid out once a month, and I missed out by a week. So it would be four to six before I would see any of my money. WAY TO GO MERCER. P.S NOTICE PETE'S POST BELOW MINE. IT TOOK MERCER 2 MONTHS TO REPLY TO HIS POST!.
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Piss poor company instead of actually trying to become a good company gets all their employees to write a good review.
Unresponsive and greedy, avoid if at all possible
This company is a disgrace!!! Waited on the phone for an hour and a half to get information on a pension and I still had no answer. I then rang the switchboard for an email address and they told me there wasn't one. I found this unbelievable and when \putting me through to the supervisor\ there was no answer and the phone went dead. This is obviously a company that does not care one little bit about their customers.
What can I say about this company, there doesn’t appear to be any redeeming features other that answering the phone and making positive sounds. From that position everything goes downhill, requests for action take weeks if not months to start or complete. Communication is next to zero, I have a large pension fund with Mercer and I have no confidence what so ever that it can be managed effectively. Since Corona Virus what was bad has become even worse.
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