Martin's

lovely staff, really good variety of goods at good prices. the first shop to open and post office inside.

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Since the new manager took over in late 2018, all the good staff have left and the store is really run down. Customer service is now nonexistent and the queues can be longer than next door in Co-Op! The closure of the Post Office here certainly hasn’t helped the store either. Such a shame to see a once great local store end up like this.

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Staff are normally friendly but unfortunately not trained at all for the post office desk. My husband came in last week to return something small and the lady said just stick a stamp on it. Royal mail have now lost it. Came in on Saturday to post a parcel, asked for the fastest delivery the lady said first class next working day would be quickest and should be there by Monday. I asked if there was anything quicker or more guaranteed and she said no uness you pay for special guaranteed which is like 20! So I went with her suggestion, nearly 6. Parcel is now lost by royal mail, I have no tracking info so nothing I can do until it's been 10 days and the info on website says you can only claim up to 20 compensation?! My parcel has food items and a present, there's well over 60 worth inside. I realise it could be a coincidence but 2 parcels lost and both the wrong postage advised. Please train your staff or don't bother having a post office desk!!!

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Staff are really rude, have asked me to go to the co-OP as they wanted a cigarette break so they are happy to turn customers away. They also will be chatting to each other behind the counter even though they can see your waiting to be served and ignore the fact you are there waiting. Will only go in there if I have to due to the staff rudeness.

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Extremely nice staff, I usually go in there to buy Pokémon Cards and when i do buy them, 9/10 times they'd ask how good my day/morning has been, it makes me smile every time

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