Marsh & Parsons Balham & Clapham South Estate Agents

Definitely avoid. This is the worst agency I've ever had to deal with. Took me months and months to move in - the person initially dealing with it was fired and the replacement was not much more efficient. Lots of miscommunication and misunderstandings. The tenancy ended in December, it's now February and I'm still waiting to get my deposit back. Yes there were delays in December from moving out dates, COVID and Xmas, but it has still taken an unacceptable amount of time. The release was instructed weeks ago and surprise surprise no money has been received into our accounts. I know that even the staff are aware that they've been useless as the latest emails even included instructions on how to file a formal complaint. I won't waste my time complaining again as I already did and the escalation did not help at all. Best is just to avoid - M&P have proved themselves to be unreliable and pretty incompetent.

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Very bad experience with this agency. Me and my housemate had a viewing booked at 12pm and 9 minutes earlier I received a mail that has been cancelled since the property is gone. Of course we were already travelling there at that time. Result, we spent a part of our day off taken on purpose for house viewings and money on transports for nothing.

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Had a very positive experience using Marsh and Parsons to help me find a flat to rent in Clapham South. The agent I dealt with, Rupert, was clearly very knowledgeable about the local area and the current rental market, while always being very responsive to any questions and incredibly easy to deal with. He was very quick to find me a great flat in my price range in the perfect area, and made the process of agreeing and signing the tenancy incredibly straightforward and painless.

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We rented a flat with them. They were calling us several times per day until we made the payment. Once we paid, they did not respond to our calls or emails, asking for questions about the flat, such as where and when to get the keys. The only emails that we received from them was to make sure that we had set up the standing order and to leave them a good review (here it is). We went to the flat during the check-in, which was made by an independent company. The guy of this company was the one who gave us the keys. There was no one of the agency the first day when we moved. The flat was dusty and dirty. The toilette was clearly not cleaned, we found some nails (finger nails) in a drawer in the room, some drawers were broken... There were several details about their management that show their irresponsibility and a lack of professionalism by them. In our view, they only take care of making sure that we pay and then they do not care about their clients. TRY TO AVOID.

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I have been using Marsh & Parsons to let my flat in Clapham South for over 10 years, and have been very happy with the service. They are very reliable & find good tenants quickly. I have dealt with many staff members over the years, to be expected, I suppose. Rupert from Clapham South & Emma most recently. Both very helpful in sorting out issues for the tenants and coming up with helpful solutions on new lets!

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