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The shower tray cracked on our 2018 sub 7k miles 313. It was 2 months out of warranty. Marquis wanted 180 look at it and write a report to Banimar for goodwill with no guarantee of getting anywhere. Had it repaired professionally today buy a specialist who was shocked at the lack of structural support under the actual shower tray. Hence the crack due to flexing. The repair is fantastic and totally unnoticeable. Really dissatisfied with Marquis and the fact I’m forking out after 2 years. I’ve actually never been used the shower personally! It’s clear why your rating is 3.8 stars and dropping!
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Just collected new motorhome the whole experience was very professional all staff very friendly sales man Nathan has looked after us throughout fantastic handover so patient Well done Marquis
I have just had the best experience trading in my motorhome! Nathan the salesman had such a lovely friendly manner and was so empathetic to our specific requests. He certainly went more than the extra mile to secure us the best deal. It was hassle free and he completed the transaction with such skill and professionalism. I was totally put at ease and feel confident that he secured me the best deal possible. If you need to trade in your motorhome, Nathan's your man! Huge thank you Nathan and Marquis!
We had outstanding customer service from Sharon at Marquis Leisure in Preston, and James in the service department at Poole, who literally saved our holiday through their initiative and flexibility. In the middle of our holiday the Sargent touchscreen control panel failed, leaving us with no 12v for lighting, water etc. Catastrophic. We contacted Sharon at Marquis in Preston (where we had purchased the motorhome), and she contacted the dealerships near where we were staying in the south-west to see if anyone could help. No dealership had a spare part on the shelf, but James at Poole offered to swap a touchscreen across from a vehicle on the forecourt. We drove across to Poole and he was as good as his word, and within an hour of arrival we were on our way again with the touchscreen replaced. We are so grateful for, and impressed at, this approach to customer service. Thank you!
We have just purchased our first Caravan from Dave Clayton at Marquis in Preston. They have been more than helpful on all the points we have raised and we cannot praise them high enough for the service they have provided. Thanks again
Deli
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