Marietta, United States
910 Cobb Pkwy N Bldg A
$$
+1 7704268852
N/A
Expert staff helped me find my needed shower valve and they had it in stock great selection for all plumbing needs.
like
Quit doing business with Ferguson 3 years ago due to horrible service. Recently placed a couple of orders to see if customer service had improved. I can definitely say it has NOT improved, in fact it's gotten worse. When placing the 1st order they refused to take the order because we had a 300 credit, they said I had to resolve it with their finance department. I could understand if we owed them money, but they wouldn't take the order because they owe us money. Took almost 3 days for the finance department to resolve the issue. Orders were totally screwed up, wrong items picked from warehouse, damaged goods, no communication. I could keep going but the rating of 1 star was earned.
Needed a part for installation - work crew at house - part was ordered for next say delivery. Problem is product sent via UPS so delivery is by end of day - effectively losing a whole day of labor - wish Ferguson sales rep better understood our needs. Disappointing first time experience.
Delivered here. They got people with the right attitude
First time here, I walked in with a shopping list, and Mickey from behind the counter helped me get every item I needed, and even pointed out a few I didn't need to save some money. Excellence in action. Well done. Very glad I got the recommendation to come here. And oh yeah, the hot water heater was a full 100 cheaper than Lowes for the same thing.
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