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I am appalled by Mander Auctioneers' on line bidding system and their customer service. I left a bid of 85 on a lot and received an email confirming this to be the case. Sadly, that was the only communication I received. I watched the auction live and my lot was duly knocked down for 85. I was pleased I'd bought the lot, or so I thought. I heard not a thing from Mander Auctioneers and when I got in touch they informed me the lot had been sold to another bidder. I have bid on the Saleroom many times which informs the bidder if their bid is leading or outbid. I received absolutely nothing from Mander Auctioneers as to the status of my bid, either when the auction was in progress or afterwards. The very least they could do is to communicate if they had two bids for the same amount. The Mander Auctioneers bidding system leaves a lot to be desired and their whole customer process is lacking and very disappointing.
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Sadly, and not for the first time, I've found the staff quite rude. I was late for my time slot (my fault, granted) but treated with contempt by 2 different staff. Unfortunately I hadn't been told that they shut from 1-2pm for lunch (quaint... I didn't think anyone did that anymore!) So if I had been on time, I would have only had 10 mins to view anyway! It's a long drive for me, so a kinder more sympathetic approach would have kept me as a customer. I guess because I'm a private buyer /seller rather than a trader, I'm not valued as a customer. It's a shame, because I had been hoping to bid on a few items.
A fantastic auction house. I can only recommend it. Sarah was extremely helpful for me as a first time bidder. I hope to be back as a buyer soon!
We used Manders house clearance and auction option for clearing out my mother's flat (above a shop). The van turned up exactly when promised on both days - the men sorted out what could be auctioned and what would be disposed. When finished the flat was left spotless! Several items which sold at auction we would have probably thrown away if we hadn't used their service. All in all an outstanding service and highly recommended.
BUYER BEWARE in the fullest sense here. I've never known an auction house to sell a painting without mentioning a hole in the canvas but at Manders they do. Apparently they get round it by a blanket use of A/F on anything and everything they sell. Lacks professionalism.
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