Manchester, United Kingdom
Lord St, Radcliffe
N/A
+44 1617246363
I ordered some bulk gravel and was advised last week that my delivery would be yesterday. The team called me early morning to check exactly when I needed it as their delivery had not arrived on time. They kept in contact with me all day trying to get the gravel to me yesterday, it got to gone 5pm and it still hadn't arrived and they promised me delivery today. It has arrived today. Although it was late, it didn't matter to me in the end because the customer service was exceptional and one of the best I have experienced. Big shout out to John and the lads for trying their best to get it to me when I wanted it and calling me many times yesterday. Thank you
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Lads are bang on and don't get ripped off like other merchants
i have used this place twice now and on both occasions, I have been treated like a real customer. All the staff that I have met have been pleasant and cheerful and willing to help you find what you need. Your management should be proud to have such great staff Well done
Excellent service, happy with the advice given
4 star for excellent swinton branch who are NOT MY LOCAL branch. Radcliffe is my local branch but staff there stuck in 1970 customer service .Waited at Radcliffe counter for 5 minutes despite about 5 staff members behind the glass partition just chatting away and ignoring customer. When I did get served I bought some patio flags and drove into yard to collect only to be told they were out of stock. Back to counter ...no apologies just more wasted time waiting for refund. Drove 8 miles to Swinton .Staff friendly polite and items were in stock and helped load car up ...Well done Swinton ..my local Radcliffe branch need urgent cs training .
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