Lisburn, United Kingdom
38 Young St
N/A
+442892627499
Very helpful with not being the most experienced DIYer I had to ask for some advice & the guys there where only to willing to give me some knowledge & advice to get the job done well done men many thanks greatly appreciated Peter Deane
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Just beware when purchasing something of higher value that you may need to return. Mac Blair has a 20% restocking policy which I was not aware of when I spent almost 1000 on patio flags. I paid for the flags in store, all I got was my debit card receipt as proof of purchase (No Ts&Cs). Unfortunately when the flags arrived I quickly realised that they were not going to be suitable for what I wanted and I phoned Mac Blair to see if I could return them, the original guy who answered the phone didn't seem to think there would be any issues. It wasn't until several phone calls later when chasing them up regarding a collection date that I learned of the 20% policy. I said I was happy enough to pay to have them collected but felt that 20% restocking charge was a bit hefty for this purchase when it probably takes as much effort to book them back in to stock on a computer as an item costing 10. Anyway, after a bit of protesting they eventually dropped it to 15% which to me was still unacceptable but I had little option. On all other counts, I can't really fault the staff as they were always friendly and helpful when I called. So, buyer beware when you buy from Mac Blair! Especially if you need to make a return. Following on from this review I was contacted by Mac Blairs Sales Manager, and agreed a more realistic amount for return and restock. Thank you for sorting this out for me and I'm only sorry that it had to take my public review to get satisfaction, so MacBlairs do care. I'm a happy customer.
Helpful staff, served quickly and had a laugh, highly recommended.
Great service and friendly too. Couldn't ask for more!
Great staff go out of there way to help
Deli
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