Maastricht, Netherlands
Vrijthof 45
N/A
+31 202288888
Wheelchair-accessible entrance
Terrible customer service. Showed up for an appointment that has been booked for over a month, only to be told it is cancelled as staff called in sick. The woman was rude and said that they are busy for two months so it will be \quite a while\ until I can open an account. They know there is an influx of students arriving in Maastricht - you would think they would prepare for something like this? I called head office to be told they cannot deny you seeing a banking officer and that opening an account takes two minutes and you do not need an appointment. They have officially screwed over hundreds, if not thousands of international students.
like
ING is honestly the worst bank I’ve ever had to deal with. My partner has been trying to open a bank account for two months while they have been lying to us, requesting useless documents and sending us back and forth with other ING stations. Furthermore, this is without counting the hours we spent there waiting while all three employees were taking several coffee breaks in front of us. They could finally open the bank account (in 5 minutes) when my partner yelled at them in front of everyone. We, of course, were treated like criminals and « less than » them. They are simply the laziest, rudest, most dismissive, and won’t help you unless you are a Dutch national. Join this bank unless you are a foreigner because you will go through hell.
Just don’t go there!!! Save your nervous system! I’ve never seen such a poor customer service
Was not bad last year.
If you have to come back twice to verify your signature....and you spend 250 euros on flights.....
Deli
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