London, United Kingdom
80-81 Tottenham Court Rd, Bloomsbury
W1T 4TE
London
United Kingdom
+44 2032197840
Great products and great post-sale customer service (which sometimes is as important as the products). They have replaced a lamp that came with a small defect to make me fully happy.
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Fantastic design however you really need to choose your staff very carefully. I just waited for 10 minutes before interrupting her obviously very non business related phone call to ask something and i was almost told off for doing so. So unprofessional!!!
Terrible customer service. Once we were finally acknowledged by the lazy store attendant, we were reluctantly “helped” with details of cost and materials. Spent over an hour in store choosing materials for a large order of furniture... “we will send you the details of the order by email” .... never heard back from them! Hilarious that they have such grumpy & unprofessional service when selling top end products. Lost another customer & commission Janice
Nice designs, bad quality. 4 year old sofa and the arm collapsed. Apparently the arm is not considered part of the frame of the sofa! The guarantee is useless, do not buy.
Bought three sofas from Natuzzi Tottenham Court Road - Andrew (The Manager) whom I dealt with was excellent. Helped with colour scheme, design and room configuration. A
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