Marmalade Fine Jewellery

I have visited Marmalade a few times over the past year with a a recurring issue with a bracelet. The first time Marmalade did a quick fix, but informed me that if it happened again, they could send it off to their workshop and fix it properly. I took it in a few weeks before Christmas, and they sent if off, fixed it, and returned it back to the store in time for Christmas. Each time I have been to the store the staff have been very friendly, and the final service on my bracelet is faultless. They also provided a new battery for my watch, which was fitted there and then - quick, easy, and with a smile! I will definitely be back in the future with any further jewellery repairs, and the jewellery within the shop also looks lovely. Perhaps a visit with my fiancé...!

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The worst customer service ever. The owner is extremely rude to customers, I’ve never seen such a thing before, swearing, hanging up the phone, calling customers ‘a*s’, ‘st*pid’, ‘d*mb* and more. Avoid this place at all cost! Not worth the job they do for the headache this guy will give you

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Disaster! Never had to deal with worse customer service. High prices not worth paying for the quality of work. Horrible place! 1 star is too much. Avoid!!

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A wonderful jewellery shop with beautiful products. What makes it even more special is their outstanding friendly customer service. I took my old watch in to see if it could be repaired - long before the outbreak of the virus and didn't get a chance to pick it up before lockdown. I was contacted on a regular basis just to keep me informed firstly, that my watch was safe and then updates of what was happening re shop closure and reopening and when it would be safe to visit - at my convenience, once they had reopened. To me this showed a 1st class customer service that I haven't seen in many many years. How absolutely lovely. Thank you!

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Cannot say enough , it is an amazing place. Love it.

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