London, United Kingdom
5 Sotheron Place, Fulham,
N/A
+44 2084927516
The most dishonest company I've ever dealt with. I asked how much it would cost to \come out and repair\. No mention of call out fee if they are not able to repair. They had the guts to send a voice recording which confirms my conversation with their office. Engineer comes out with wrong information, stands around for 5mins and demands 93.00 for doing nothing. Glotech tell your customers you charge 93.00 as Call Out charge. So people can see your real intention. You are not going out to customers with the intention to fix their appliance but to spend as little time as possible, tell customers their fridge can't be fixed and collect 93.00. My fridge was fixed the very next day by real engineers not Glotech. Still fairly empty!
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worryingly- Glotech are charging money for careplans when the machines are under recall from the manufacturers. which means that they are taking monthly payments under false pretenses and not informing their customers that actually their machines are not covered!!
The address is wrong. It's not there in Fulham. I just went all they way. Called the number and found out that is in finchley.
I was exceptionally pleased with the punctuality, general demeanour and particularly the knowledge of the technician who visited. Although the problem turned out to be minor it was reassuring to know that otherwise all was well. The service provided exceeded my expectations. Congratulations, as this is rare these days.
Simple task repairing an oven but the engineer arrived on time as arranged, had the necessary parts, carried out the job effectively and charged a reasonable amount. No hesitation in recommending Glotech.
Deli
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