London, United Kingdom
15 Ingestre Pl, Soho
N/A
+448007834663
This company has the best Ice for the best price. I manage a gin bar in London... so we go through a lot of ice, the fact the cool ice man can offer incredible ice quality for the price they are selling at baffles me. The customer service I have received has always been sublime compared to other company's I have ordered from through the years (where they always forgot my order, didn't even show up, hung up on me and over charged on me etc) please order from these guys!
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Great customer service over the phone and pleasant delivery drivers. Ice was delivered on time and very competitive prices. Will definitely recommend to friends, and use them again.
Hit & Miss - Cool Ice Man are great when they show up, but they are SO unreliable it's hard to feel confident in their service. Everyone appreciates honesty, so when a driver claims to be 'round the corner' for over an hour, you have to question what's going on.
Absolutely shocking example of customer service... rudest & most unhelpful member of staff I've ever spoken to on the phone, refused to guarantee that they would turn up or make the delivery within the agreed time slot - given they are 2 minutes around the corner from the venue I'm using and then had the cheek to call me out on my attitude when I asked to speak to their manager. Don't even bother contacting them.
Deli
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