Lithia Springs, United States
631 Thornton Rd
N/A
+1 7709419050
Would like to share a sincere thanks to Rachel Krummert, Parts Specialist, for her knowledgeable service when I visited the Lithia Springs store looking for a new helmet. I hadn't done much research before my visit, to include I arrived 20 minutes before closing, and Rachel took her time and had the product knowledge to help me find a helmet that has been a perfect fit since wearing it on the road. Thank you, Rachel.
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Outstanding Service Department!!!! True customer service!! (Tuesday) Needed to get my first 100Hr maintenance completed and contacted Mountain Motor Lithia Springs Service Department to schedule a time. Jonathan got in touch with me to setup a time when unit could be dropped off and explained what would be done. Didn't get off work at scheduled time and called to cancel drop-off and service appointment. Jonathan made arrangements to stay late so I could still drop off unit. As well assured me services would be completed by end of week. Made it to store after hours and was greeted like they had just opened. Meet Jonathan and Service Mgr Brian and was able to express my Thanks for staying late. (Wednesday) Afternoon received call from Jonathan that unit was ready and went over everything done. (Thursday) Picked up unit provided explanation of service. As well able to meet some of the other staff. Shout Out to all of Service Department! Thanks Brian and Jonathan!
The staff was incredible. Neil our salesman was pleasant, professional and really listened. He did not try to convince us to buy something costing more than what we needed or wanted to spend. Mike in finance was pleasant and made process seamless. I highly recommend this place.
Walked in and basically asked how to spell motorcycle. They were patient and told me what I'd need to start. Talked a lot about cruiser vs sport. Didn't even try to sell me a bike and instead to take an MSF course first. Honest dudes. They didn't have gear that fit me but I'm a ham-planet so not unexpected.
I had a dilemma which motorcycle should I pick as my first Bike. My choices where Hayabusa or M109R. After 3 minutes of hard thinking I choose both of them. I appreciate this place a lot, guys at this location is the best in business, they are super friendly. I appreciate detailing crew in the back, management and sales. Jo and Sebastian from parts, David and Bryan from service and Neil my sales man, dude you rock! THANK YOU SO MUCH GUYS!
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