Leicester, United Kingdom
Unit A Peckleton Common, Peckleton
N/A
+44 1455823304
Great customer service from start to finish. Pleasure to deal with, goods arrived well packed and in reasonable time. Thanks Alan Down Laser Craft
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Really please with everything. Id been looking for a while to replace our profile providers and had looked at going to Bosch when I found these guys. There pricing was cheaper than Bosch and I was quoted 3-4 weeks to get my workstation assembled where as Bosch quoted 6 weeks just for the parts. What was better I actually received the workstation in just under 3 weeks. The staff were super helpful and pointed me in the right direction in regards to fittings and even suggested cheaper methods to fix my frame. They had videos on YouTube to demonstrate some of the fixings they were suggesting to me. I can't praise these guys enough and will definitely be using them again.
Poor customer relations. Placed order on Friday lunchtime and it showed 00.00 in shipping costs. Received email on Monday for a further 46.80 delivery. All charges should be declared at the time of order. Told that charges are for Scotland - how devisive is that when Lands End is further from their premises than Scotland! Let’s hope goods are better than their service.
Cons: Expensive shipping. Slow post order processing. Not the most friendly customer service. Pros: Good pricing for materials. I'll not use them again, and pay a little more elsewhere for materials for a quicker service with a better shipping price.
I mistakenly ordered a wrong sized inner brackets. Called them to see if I could send back at my own cost and recieve a refund - only to be told eather abruptly that there is a 30% restocking charge. That means I lose 25 for someone to update their stock computer and place 2 tiny little bags back onto the shelves. Customer service is null and void here. For my future products I will be sourcing another company.
Deli
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