Leander, United States
13300 Wire Rd
N/A
+1 5122986947
Made the mistake of heading out tonight in the middle of this arctic blast we're experiencing to try and pick up some salt. Drove cautiously as the roads were slick but realized between the conditions and the drivers on the road it was a dangerous endeavor and decided to turn back. On my way back a hit a slick patch that turned my truck around, and put my rear tires into the top of the ditch. Thankfully someone in a bigger truck stopped to help, and shortly after the Cedar Park Wrecker flatbed that just happened to be on the road came by and didn't even ask just ran out his winch and helped get me out of the rut and a dangerous situation. All the while impatient drivers were doing everything they could to creep up and go around instead of wait for him to clear me off the road. The guy not only helped me out, but risked his life in the process (which given some of the local drivers is sure to be a full time gig in itself). He got me out, and told me I was all set, be safe, and keep my wheels out of the clean looking road as it's covered in ice. Didn't try to invoice or charge me. I gotta say, I really do appreciate that. This is a dog eat dog world, and after the worry of almost getting into a wreck, my attention turn to how much is this going to break my wallet for. I was shocked, at the courtesy. I didn't catch his name due to the drivers just itching to get by making the situation dangerous. But at the very minimum I wanted to express my thanks here. It is very appreciated and won't be forgotten. Courtesy is a rare thing these days and that drivers got it. Thank you.
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My god. The man that picked up the phone (I presume, owner) is so unbelievably rude. I called this company after frantically dealing with a jarring car situation. Before I could even say a sentence, I was greeted with a long sigh. I asked a question about towing rates. He responded back very reluctantly. Okay... I really thought he had a back hernia over there with all the agonizing sighs that was spewing out. I wanted to confirm the prices once more since plenty of numbers were being thrown out throughout the conversation. I was responded with nonetheless condescending remarks. Highly unprofessional. If you are considering their services for your car, I suggest you research for ANY OTHER options if you want to be treated with basic customer service. There are plenty of other great towing services within the area that will make your car experience much more delightful! I cannot speak on behalf of the drivers.
My car broke down at the trail of lights last night and we called these guys. The dispatcher was VERY rude to my wife, and we almost cancelled because of it, but needed to get my car out of the way. He accused her of yelling at him and hung up on her. I was standing right there and she didn't raise her voice to him at all. Not once. The tow truck driver, Leo, was awesome though. He got there quick, got my car loaded up quick, and even let us ride with him to the shop. He let me wife stay inside the truck with the heater on while he and I handled billing my credit card. He's the only reason I don't give them 1 star...
Excellent service all around! Rich was amazing and knew exactly what he was doing!
My car was towed to a yard and the guy took over two hours when it should have taken him about 30 minutes. After the tow truck left I check my trunk to see if anything was missing, I had all of my jewelry in there beforehand (I recently moved), every single item, including my wedding ring, was stolen. I called the tow truck service and the lady who answered said that I’m crazy and that’s ridiculous and then she hung up on me. If I could give this service -5 stars I would. Worst service and customer service in the country. Sketchy service and sketchy people.
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