Leamington Spa, United Kingdom
2 Caswell Rd
N/A
+44 1926430510
The Box Factory have been so generous and helpful by donating boxes to The British Red Cross. They have been put to good use for making up food parcels for distribution to those in need during the Covid-19 Pandemic.
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Don't use them unless you're happy to receive incorrect products and no compensation. I was sent 600 boxes of the wrong size right before a launch. They were aware of the rush. They also made errors on my invoices prior to this. I took pictures for them with rulers to show. Not good enough they needed more. I sent more pictures. Still I am waiting for a fix, however I have given up on them directly and will be taking action. The extra size can cause shipping costs to be higher and we also had to pay for filler for the boxes so the product inside wasn't damaged. A company with good customer service should of immediately offered a discount on what was sent and apologised. Disgusting especially as I was a returning customer of theirs. Will NEVER purchase from this company again.
What a very professional, creative and enjoyable group of people to work with/for. I can see how they have become so successful. Rob Harrison Glued
Very customer focused !
We are a new customer to The Box Factory having moved from our incumbent supplier of many years. I've been really impressed with the team they offer a real personal approach and even when things have been challenging the communication and effort has been first class.
Deli
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