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+441623624500
Cannot say how impressed we have been with the product quality, price, delivery time and after sales service. Highly recommend!
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Wow, what a fabulous experience so far. Seriously these guys are good. Now at this point I can only refer to presales and aftersales experience. I have not yet unpacked the product or installed it so I will update this later once complete. So story so far: Presales questions about delivery were very honest and accurate. I was told that due to covid the current lead times will be longer, they were, but not by much; 15 days from order to receipt. Within a day of ordering I had an email asking me to confirm dimensions and the specifications for style and glass. In that email they gave me very easy to follow guidelines to install and build the opening. As this is my first Roof Lantern it was important I understood the install process and the same day they answered my initial questions and have answered more since. Very patient and understanding. I didn't ask them to spoon feed me but their install instructions and after sales professionalism is excellent. That same day I also got my delivery dates, which I am glad to say were adhered to perfectly. This allowed me to coordinate my own movements which, when you are involved in an extension build, is very important. When the roof lantern arrived it was very well packaged and the separate glass delivery driver also called me to arrange a delivery time, that was also appreciated. I have yet to inspect the lantern and that I will save for the weekend. I have yet to install it, still waiting for rain delayed roofer to complete, but so far so good and I will update this review in due course.
A big shout out to Karen and Rachael who really jumped through hoops to process my order which proved rather troublesome. They organised shipping of a fairly large order to Ireland which arrived really fast, in perfect condition and even though shipping was expensive I still saved a small fortune! Thanks a lot guys!!
Very reliable company. I received my roof windows the next day, and there where no issues with them. Great prices and excellent quality!
Where do i start. Not at all happy with this company. Firstly they sent the wrong order. We paid for a certain size window but they sent a smaller one but sent the correct size flashing as per the order. So then we had to wait for the other size flashing to be delivered and also a bracket. We fitted this but could not open the window at all. The only option left for us was to order another window, from a different company, this meant extra labour costs as well. As of today we are still waiting for pick up of the flashing kit in which i have wasted 2 days. Would not recommend this company at all.
Deli
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