Laval, Canada
CENTRE LAVAL 1600 LE, Boul le Corbusier Unit #8
N/A
+14506821834
Owing to COVID-19, we were asked to line up outside the store and let the representative know what we needed. The representative was really kind and was able to meet my needs. The customer service representative I spoke to afterwards was also hospitable.
like
They dont want ppl to enter to see the goods to buy as for the covid J thus ZERO customer service from the bald guy at the door !!!!
The manager screams and yells at all the employees, he is confrontational and rude with clients, I bought an iPad and it was broken and they basically told me to beat it. I’m very upset with this service the manager needs to be fired ASAP he has no social skills.
Odd customer service but ok overall
Ive been trying to purchase a laptop from the source. It's been paid at the source centre laval and we were told to pick it up at carrefour laval. we went to carrefour laval and for some reason they made us wait 45 minutes to tell us they don't have it in stock. we went back to centre laval and i decided to do a bit of digging and found one in stock at another store, its technically supposed to be shipped to centre laval, and I'm not even sure if it's new or the demo. so until now i paid for a laptop i still did not receive, it still says online, three days later, that it is in stock at carrefour laval. Ive never seen a store make me travel all over the place for a purchase i spent my money on and STILL didn't even receive any compensation for this disaster. WORST EXPERIENCE EVER. UPDATE: Posted this review on Monday, this situation started on Saturday, we are currently Saturday, a week later. After contacting the call center and telling them about my issue i hadnt gotten a call back and i still did not get an answer for my situation. They transferred me to the store to try to talk to the manager, who was not even there. The employee said he would call me back to see if the laptop was indeed shipped, never called me back. I had to find the phone number of the store where the laptop is coming from on yellow pages (lol) and contact them myself to know if indeed they received a call from centre laval. Talk about taking matters into your own hands. NOT ONCE did anyone talk about giving me compensation for all this. Also, until now I still dont have that laptop that I paid for.
Had what I needed, in and out in 3 minutes
After purchasing a keyboard from nextech and realizing there isn't even an on off switch (so it just drains batteries unless you remove them every time). I tried bringing the unit back to a local store and they told me for any exchanges you need to call customer service so they authorize the exchange. After doing so, they said on the phone I must absolutely bring it back to the store where I bought it. After finally going back to the store I bought it they said they needed an email from head office authorizing it. At this point I had surpassed my 30days and they refused to take it back. The worst part is that competitors had a Logitech keyboard selling for 3 more. Overpriced and the customer service is absolutely horrid.
Please DO NOT WASTE YOUR TIME by visiting this place. HORRIBLE SERVICE!!! Try BestBuy or Amazon is even better.
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