Köln, Germany
Heinrich-Pesch-Straße 12
N/A
+49 221355560
The event was marvellous. The pilot was very senior and had a lot of funny stories to share. For me it was the first ride so anything (setup, start, cruise, land, and packaging) was very exciting. I took one star of because of the long waiting time until my ride could happen. It took me over two years and about 10 attempts until it really happened. So my recommendation is just stay patient and wait until the weather conditions really fit.
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The worst experience and the worst service I have ever had. I bought tickets as a gift for my boyfriend a year ago. But it seems we will never use them. Our balloon trip was already canceled 3 times...due to the weather reasons. But the weather was perfect those days. Like there were other balloons in the sky..So the other companies could have made it. There are almost no dates available, so you get the one in 4 months and wait for this magic day and then when finally 4 months has passed they will send you an sms (which is all the time the same one) that your trip is canceled. Moreover, if you want to get a new appointment, It will take ages to get through to the hot line and reschedule it! I would be happy to get my money back, cause I paid fortune for that, but they say I can not get it back. Maybe there are still some decent companies, which provide good service and Ballonfahrt experience..But it is definitely not about THIS company. THINK TWICE before BUYING TICKETS HERE!!!!!!
They are not onest! I booked balloon flight on a specific date (28 June) and I received a message on the date of the flight that it was cancelled. After some weeks when I wanted to make a new booking, they told me it is not possible because I didn't respect a previous booking that was made three days before the previous date (23 June). Now they cancelled my vouchers and I lost 380 euro. I have the proof and they still insist on they variant. Advice: Never buy vouchers from them!
It is very clear that the many of the positive reviews are fake. The people in charge of this company should be ashamed of themselves. Stay away.... We booked a flight for a Sunday morning 4-5 weeks in advance. I felt like I had won the lottery, since I got through on their booking hotline on the first attempt. For a morning flight, they are supposed to confirm the night before (after 21:00), stating where the flight is to commence. Of course, there is no number you can call. You just wait for that SMS to arrive. We did not hear anything from them until Sunday at 13:00... an SMS stating the our evening (!) flight had been cancelled due to inclement weather. The weather in the morning had been beautiful! Too bad Skytours did not hold to their promise of a morning flight.
War nice.
Insgesamt fand ich es ein sehr sehr schönes Erlebnis. Sowohl der Kundenservice (bei der Terminabsprache), als auch der Pilot und der Rest des Teams (Begleiter) ist sehr nett und man unterhält sich sehr schnell auf einer vertrauten und lockeren Ebene. Es wirkt alles sehr entspannt und es kam sowohl vorher, als auch nach der Landung nicht zu Hektik. Man konnte vorher, nachher und auch während der Fahrt Fragen stellen, die sehr freundlich beantwortet wurden. Auch beim Sekt bei der Ballönertaufe wurde nicht gespart ;). Ich freue mich schon sehr auf die nächste Fahrt.
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