Kitchener, Canada
100 The Boardwalk
$$$
+1 5197454523
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
One of the single worst pharmacies I have ever been to. I'm on weekly blister packs. Any other pharmacy fills them automatically. Not Walmart. I call every week to remind them I need to pick it up. I give them all morning and afternoon to fill it. It is NEVER ready when I go to pick it up. They also have no idea how to properly bill prescriptions and are always trying to make me pay for something when everything should be fully covered. Don't waste your time. Seriously.
like
Negative experience with customer service, staff was unwilling to check if a product was in stock. Very bad attitude, feel it was due to my race, very upsetting experience.
No one seems to know anything at this pharmacy. Even for over the counter remedies. The staff seem very bored and not willing to solve problems. I was told to get my prescription filled somewhere else for my self once and I never returned here. Additionally, my mother had a surgery and needed her pain medication filled. I went to the counter with her papers, her healthcard, her IDs and FaceTimed her, she had her hip removed and could not walk. The pharmacist told me they can't fill the prescription because A) They don't have it. B) They didn't believe me. Ok, fair. So, I walked into Shoppers with the same items and they filled it no problem
Requested to refill my medicines 10 days ago and mentioned that I will be out of medicine. Now the refill was done 5 days before but no one bothered to inform me, when I ask the reason a lady said we have other 100s of customers, very bad communication and lack of professionalism, transfering my RX to other Pharmacy.
Great hours. I think they are open until 7 and on weekends which is helpful if you work a regular job. I've always been seen fairly quickly, never waited more than 30 minutes. The walls are unfortunately a bit paper thin so you can sometimes hear muffled conversations from the adjoining rooms.
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