Kitchener, Canada
751 Victoria St S
N/A
+1 5197422636
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
Had x-rays done by the tech, Denise. She was amazing, just an expert in what she was doing and was able to tailor the films based on my history. Working in health care myself, I really respected her competence and patient-centered approach.
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Absolutely no social distancing. Hallway packed of people. I watched them not sanitize pens and just hand from person to person. The only good thing was the technician. She was amazing and made me feel safe. Everything else was appalling.
Worst experience with emergency ultrasound. They have clearly mentioned on their website that they will try to accommodate an emergency ultrasound the same day but it's not actually true. I didn't get a time for the same day or even the day after. And the lady says we don't say no to our patients. Then WHAT IS THIS?
Not sure why this location has a problem with allowing access to your images through Pocket Health, but I’ve had to wait over a week twice now for them to just verify my request. I’ve had imaging done in other locations and they have approved my request in the morning when they open, and in the evening before they close for the day. I emailed this location to remind them, or to ask if there’s a reason why I should still be waiting a week later, and they didn’t respond. For people who work in customer service, and in healthcare, am I a fool to be holding them to high standards, or am I just a neglected afterthought? As for how crowded the space is...WOW. I haven’t felt so uncomfortable during the pandemic anywhere else, but their waiting room. There’s no way the chairs are 6ft apart. They have about 20 chairs and every single one had someone waiting in it, with patients pouring into the hallway. Needless to say, I will strongly ask my doctor to send me to any other location than this one.
I was a bit apprehensive about going to the clinic to have an ultrasound done after reading other people’s negative experiences here but was pleasantly surprised. It was a bit frustrating getting an appointment - I called around to several True North clinics and only reached voicemails before one advised me to book online. Once I booked online though, someone emailed me back within the hour with a number to call to book an appointment. I was able to reach someone right away with that number and an appointment was scheduled - the earliest they had was a couple weeks out. When I got to the clinic, the waiting room was full but seats were spaced out. Reception was pleasant and efficient with every client. I had an appointment booked for noon and had to wait 15 minutes after but honestly, a wait isn’t a big deal. It’s not like anyone is sitting around twiddling their thumbs, they’re obviously very busy. My tech, Rabia, was superb. She was very friendly, competent and patient and made sure to take the time to get accurate readings. It was a very pleasant visit, thank you! And the results were sent to my family doctor almost immediately. Very impressed with the fast turnaround.
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