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SoftMoc

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Kitchener, Canada

softmoc.com
Shoe store

SoftMoc Reviews | Rating 4,1 out of 5 stars (8 reviews)

SoftMoc is located in Kitchener, Canada on Fairview Park Mall, 2960 Kingsway Dr Unit E001A. SoftMoc is rated 4.1 out of 5 in the category shoe store in Canada.

Address

Fairview Park Mall, 2960 Kingsway Dr Unit E001A

Phone

+1 5198935722

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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N

Nishesh Mehra

Amicable and very helpful staff! Would totally recommend for the hospitality.

M

Mason Gama

Plenty of choices for all ages, most of all my daughter found her perfect fit

J

Jody Lynn Boyd

Friendly staff and great service! Large variety of brands and shoes for men, women and children. Good prices

T

Tareq Hajali

I don't like their price adjustment policy

A

Ashley Nagel

I cannot express how impressed I am with the customer service at this location - above and beyond. We received a shipment from the website and the box was destroyed, I didn't even need to open it, the shoe boxes were completely falling out. We ended up in a situation where one box only had one shoe, my assumption is that it fell out in the shipping process (the courier knocked and I went to the door immediately, so no chance of outside tampering). I did try calling the 1-800 number for online customer service, however they appear to be closed due to COVID, so I reached out to my closest location (I'm very happy that I did this!). The initial customer service representative was very understanding, assured me that they would resolve the issue. He looked in the area for the shoes we purchased, but couldn't find any. The manager then came on the line and said they would take care of a return and re-order at minimum. Then proceeded to call another store in the area that had a similar style and reserve those for me and get them to price match.

L

Lesley VanDerMeulen

Bought boots online for my daughter. 4 days after Christmas, the top of the boot ripped apart from the eyelet. She took them back today to the store at Fairview Mall in Kitchener. Was told they can’t order them in and Square One has a pair but she would have to drive to Toronto to get them. Really??????? These were 200 boots. Where is the customer service? I will never shop there again!!!

D

Darlene Vanderweide

Love the slippers! The only reason they didn't get a 5 star from me is not really their fault. The computer was not working. The staff are very friendly and helpful.

S

SKY Mike

Great selection, came here for a pair of dress shoes and still wearing them. Great service and staff. A

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