Kitchener, Canada
537 Frederick St
N/A
+1 5197435660
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
The store is great and the Pharmacy albeit a little slow due to the training they provide for students. My problem is with the Post Office. There was about 4 people in line well before closing time at 5pm. A couple customers had longer service requirements but we were all there well before 5 pm. At 5 pm the girl announced that they were closed and we would have to come back. I’m sorry but that is unacceptable. She should have taken the customers that were there before closing and served them-that’s what stores do. It’s not our problem that customers took longer and staff doesn’t get paid to stay the extra time. They are government employees and should be paid to stay and finish their jobs. This is not right. Something needs to change to better service the customers.
like
This is clean and beautiful exhibit stuff. Easy to find out and smooth shopping.
The pharmacist is amazing! Quick, helpful and saved me some money. Will return
There are 3-4 people working the desk, and it's always a hassle and/or a long wait to get any service because half the staff is unavailable or hiding. You ask the person at the desk for tracked mailing and they look at you like you just wounded them, like come on, you're making money, shows some enthusiasm and tell me what the options are. I'm not going to tell you what to choose, but the post office in Stanley Park mall has 1 dude doing: 1. Retail sales for his shop/business 2. Passport photos and documentation 3. Canada Post location with mail in/out plus PO boxes And he's dealing with far greater volume of foot traffic without anyone waiting that long, he has an upbeat attitude and always is nice to customers. Rexall centre needs to put some hustle in.
Clean but otherwise to be avoided at every level. Lots of better options
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