Kitchener, Canada
210 Bruce St
N/A
+12266473713
I wish I could give this company ZERO stars! We had two technicians come in to replace a door closer in our store front. The service was 'ok' however the exit was NOT! It was to my surprise being a store owner that they do not accept cheques (which I was not informed of until all of their work was completed). After asking for my invoice I was told I had to either pay cash upfront or give them a credit card number so they could then forward that number to their "office" for them to process. In which, I called their office to confirm and was rudely told that they have never been asked to pay by cheque, and she proceeded to YELL at me saying how poorly we run business because we refused to pay that amount in cash. Being confused at why I would have to fork out 800 in cash I was then rudely told that I need to speed up my payment by their technician because they have other appointments to get to. In which, they proceeded to eat pizza in front of our store. As well as leaving ALL the parts including small screws, the door arm and springs laying in the middle of the doorway. Where customers could have easily stepped and injured themselves, in which WE would have had to deal with if they did in fact injure themselves. I will NEVER recommend this company to anyone and would hope that no one would have to deal with the lack of customer service.
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The technician was great! I needed a new lock for a door that separated my waiting room and shop floor at my business. The technician was able to offer me multiple options and I decided on a keypad style lock. This option allowed my staff easy access while keeping my customers in a safe area. Installation went smoothly and the tech was great in showing me how to program the keypad. I would definitely recommend them.
Honest review: they charged me 174 for a simple lock at one of the student rental apartment on Lester. The guy literally put two air wedge in my door and took him like 2 minutes to open, all he had to do was to pump some air into the air wedge. I could just replace the entire lock for way less but it was an emergency. The arrival is fast though and yeah no damage is made, but if you are on a student budget should reconsider.
The service was "OK", This is the second time i called this company. We use locksmith services very frequently for all our buildings from another local larger company but they were busy this time. Tech came out when he said he would. The job was done satisfactory. The issue i have with the service was the amount of the invoice. He was onsite for 2.5 hours and my bill came to 632.50 with tax. This same work at another building cost around 380.00 with tax from one of the biggest lock smiths in the city. The only material minute locksmith used was two lock cylinders. I know how much a lock cylinder cost and i think these guys price gouge even if they are commercial grade, I told him our other service provider would never charge this and he said oh well you have the invoice. This will be the last time we use this company. This is also the First time i have every written a review, but i feel people need to know, Always ask for a quote. My thought is, If you charge a lot you need to be prepared and look and act like you are worth the money. The tech that showed up was equipped with CHEAP tools, and constantly searching for things. When it was time to write an invoice he couldn't find a pen so he borrowed mine. In hind site i should never of let him use it if i knew this large invoice came from it.
Great service and came quickly to fix our lock on a very cold winter night. Highly recommend this service. Also fixed a lock sticking problem another lock service (G & A didn't fix right) on our last lock install. Will give them any lock service from here on.
I accidentally locked my keys in my car while at work in Cambridge. I live in Guelph so getting my spare key was not an option. I called Minute Locksmith as they were the first ones I found in my Google search. I called them and they were at my location within 15 minutes. I feel they overcharge big time to have a set of keys taken out of a vehicle. 160 is absolutely CRAZY!!! I later called a towing company to see what they charge and he said 40. If I had known they were this expensive to unlock a car with a metal stick and several pump wedges, I definitely would not have called them. They were fast at arriving but did nothing different then what a towing company would have done. Save your money and get help elsewhere if you get yourself in a situation of locking your keys in your vehicle. Unless of course you want to spend nearly 200.
Had an emergency late night and the owner of the company was very prompt and attentive to my issue. I was able to receive assistance quickly with exceptional customer service. I highly recommend this company to anyone in need of locksmith services. Thank you Minute Locksmith for your help!
Love these guys. Came over in a emergency lock out. Plus a good deal on a replacement door handles and locks. Great service.
Deli
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