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DIY Flooring Solutions Inc

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Kitchener, Canada

yourfloor.ca
Flooring store

DIY Flooring Solutions Inc Reviews | Rating 4 out of 5 stars (2 reviews)

DIY Flooring Solutions Inc is located in Kitchener, Canada on 49 McIntyre Pl #8. DIY Flooring Solutions Inc is rated 4 out of 5 in the category flooring store in Canada.

Address

49 McIntyre Pl #8

Phone

+1 5198973676

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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E

Eric Riediger

They did an excellent job from start to finish. The owner, Doug was extremely helpful and knowledgeable. Ryan, the installer, was excellent, explaining things along the way. We would highly recommend DIY Solutions.

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Keith Bauman

Over the years, we have purchased hardwood flooring for three rooms from DIY Flooring. We received a quality product and good service, and the owner arranged installation (I don’t have the tools or know-how). My rating does not reflect the previous business with this company but with an ongoing frustrating situation. Three years ago, when we first noticed a defective board, I contacted DIY and was told, without his examining the defect, that someone must have dropped something or spilled water on it—I know this was not the case—and there was no attempt to help out. When the blister became more noticeable, I contacted other flooring companies but no one wanted to do a small repair job. I reinitiated contact with DIY again, simply asking whether he could pass on the name of an installer who might do the job, making it clear that I would pay for the repair. After sending a requested photo and then hearing nothing back, I was able to connect on the phone and was told that he or his installer would be by to fix the floor. Weeks later, we were still waiting. I would have preferred a simple “No, I don’t do repairs,” instead of an insincere indication that the job would be done. As the name of the company name implies, this seems to be a strictly DIY outfit. My experience is that it does not have the time (or interest?) in providing any kind of follow-up, even to its repeat customers. PROBLEM RESOLVED: Getting no where with DIY Flooring, I went on Kijiji and found and contacted an experienced floor installer, Alexander Brener. Alexander came out the very next morning to look at the job, and then returned later that afternoon to do the repair at a very reasonable cost. Such an easy fix .,.. and great service!

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