Kitchener, Canada
425 Bingemans Centre Dr
N/A
+1 5197441555
Good for kidsRestaurantToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
Back in for Christmas 2019 I purchased 400 worth of season passes (2020) for myself and family members. When the season was canceled due to covid. I was offered for my passes to be transferred to 2021 or a gift card 20%. I chose to take the 2021 passes. Because of uncertainty with everything happening I have asked for a refund. I've been told they are not offering refunds at this time. However I can still get the amount transferred onto a gift card. I replied to them by saying that a gift card to a place that is not open is not much use. Today again I was refused and offered the gift card or my passes to be extended to 2022. This is completely unacceptable. They have absolutely no clue when and if they can open for the season at this point. Even if they can things will be a lot different and nor myself or family feel Bingemans would be the best place to be.
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Me and my friends did the Gift of Lights drive thru and it was so worth it! Everywhere you turned, a light show was present! There were more than two light tunnels, which I was very impressed with. The whole experience was magical! Enjoy!
I'm not sure if this place is under new management or not, but things are a little odd when dealing with the company now. I had inquired about seasonal spots. after some back and forth, I missed the regular seasonal spots but apparently they opened some extra, one time only sports due to high volume interest. fair enough. the prices are a tad high, but it is what it is. what got me is the 750 non-refundable deposit. now, again I can understand a deposit being non-refundable. but talk about money gouging. the campgrounds I've seen that take these usually take a 150-300, tops. 750? seriously? when I asked if this was refundable if the government shuts the park down due to covid (which can definitely happen) will I get my deposit back. this was the reply...\if the government decides we can't open then bingeman's will decide what they will do\. that's a bit sketchy. it basically leaves them open to say no, you're getting nothing back. I understand it's a business and it needs to make money. but be transparent. be open and honest. don't be shady. overall the customer care-less attitude that the woman I was talking to, Penny, is just too much. we'll be taking our trailer elsewhere and most likely never coming back. bingeman's has never had a great reputation for customer service. it seems it's just getting worse and worse.
I love the Gift of lights! First year going and I really enjoyed it with the Christmas music playing in the background on their radio station. I would definitely recommend it!
Took my children to see the Gift of Lights. Nice and beautiful displays. We really enjoyed it, especially during these covid times. 20 per car, totally worth it. About 20 minute drive inside Bingemans. Loved it!!
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