Kings Langley, United Kingdom
Genesis House, Home Park, Station Road
N/A
+44 8000198556
Disclaimer I'm an employee of Pickfords for the past 5 years. I have used their services twice to move home myself though. First time as a local move in London, UK and second time internationally to Toronto. The crews both time did an exceptional job. Only one casualty during my international move, a wine glass. Overall pretty satisfied with the service as well as how they look after their employees :)
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We used Pickfords to move our belongings from London to Los Angeles. The first of our issues was relatively minor; measurements, confirmed twice, for custom built crates were not followed. This was a small inconvenience, and was corrected at their depot. The bigger issue involves some records which I made clear to the company were of particular importance. Some were sent in a flight case bought for the task. The records arrived but the flight case did not. I was told this was because the case was damaged to destruction in transit. However all other boxes arrived in good condition, as did the records, so I simply don't believe that one box was destroyed while the others arrived fine. The only conclusion is that the box was stolen by somebody handling our possessions. The records arrived in a very thin cardboard box. Pickfords deny this completely and only offered to refund the cost of the case (and not a penny more) after I flagged this up, nothing was forthcoming, and no further offer of compensation was made. This level of contempt for customers is totally unacceptable and I would urge anyone making a similar move to investigate other companies than Pickfords.
Great place to work great for moving you
Lovely office and people
Very good service
Deli
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