McDonnell Caravans

Bought my caravan from them 2 years ago, and back for a service. Really friendly and helpful team,and when your caravan has been serviced it gets washed too! They sell new and used static and tourers,tourers usually have awnings and other bits in them in the sale price if left in them when they've been traded in,unlike some dealers who remove and strip all this sort of things out and sell them separately, highly recommended.

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We found ourselves in a bit of a pickle while touring. McDonnell's don't have a spares shop as such but they did have the part in their repair workshop and were able to sell us the part for our water supply. Saved our holiday. Very lovely staff and very obliging.

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Great staff , overall first class establishment

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First night away found some of the bedding soaked in the bottom locker. Thought the leak probably from the kitchen tap, but not sure. Tried all the local mobile repairers, but all too busy to help unfortunately. Then drove up the road to the nearest 'dealer'. The miserable old git at John Wicks couldnt have been much more unhelpful had he tried! More dodgy secondhand car dealer than caravan dealer! So tried tackling the job myself and managed to get the tap out (using just a multi tool and a bike spanner)! After another Google search, I found another local dealer that I had missed first time, probably because it had the appearance of predominantly being about statics. McDonnell's wasn't far, so drove there and walked into reception, tap and pipe in hand. Again, as I think it's more geared up for statics, the receptionist called Ian from the workshop. What a contrast, this guy couldn't have been MORE helpful. We went in the stores and workshop and although the Flexi tails connected to my tap are no longer available that long, he cut, prepared and fixed some plastic tube to some shorter tails and explain how to easily test to see if this was enough to cure the leak without having to completely refit it. Unfortunately it didn't work, but I rang him as he said and after talking it through we decided it must be the internal plastic cartridge from the tap which he said he had one in stock. When I went back, he offered to swap the cartridge for me, which turned out to be quite a fiddly job and one which I definitely couldn't have managed with the limited tools that I had. With what I'd learned I managed to reinstall and put everything back together with no leaks. And I was only charged for the new components, no labour charge and it didn't even cost me the price of a new tap. Would have been a very different holiday without Ian's help. THANKS VERY MUCH MCDONNELL CARAVANS and in particular IAN.

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Been coming here for three years now. Always get good service. Whether it's service, repairs, spares or accessories we've been well looked after by McDonnells.

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