Smyths Toys Superstores

Taken 700 worth of stuff. They cancelled it all and still taken the transaction and now I have to wait until the 17th to get it back AVOID!!

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Great for kids toys. Abit pricy

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Experienced very poor customer service from the manager (Terry). Refused to exchange an expensive product that had broken when under a month old and to no fault of our own. Have had to go the long route through the manufacturer. Would rate 0 star if possible..

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Payed. for 2 vouchers .one did not credit...refunded . try again ...no good & refunded again ...this took 3 assistances.new voucher ...success. Only got one main till receipt with one voucher credited after paying for 2...got my second recipt after demanding it....taller assistant or manager had attitude

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I attended the store in Kidderminster today to return a faulty PlayStation to manager Damian . He removed the play station from the box and used his shirt to clean the PlayStation disc game . He provided some confusing information around how the games and PlayStation pick up bugs and glitch . I explained to him that's the reason I'm now returning the goods. I got home and double checked my receipt and customer service returns policy, and as the purchase for was under a month I was within the terms to receive a refund. I called the store to inform the manager about what it said on the website and he still refused. I guess Damian was having a bad day running around kids employed as staff .

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