Manassas, United States
10660 Automotive Dr
N/A
+1 7037942596
As always, Jessie, Bryant and the entire service staff were top notch. There is not better service department. After a poor experience with a GMC service department in Florida while on a business trip where I was basically told there was nothing they could and that I had to drive my 2020 Yukon XL until it broke, even though they acknowledged that there was likely a problem with the starter motor, It was nice to make it home and get it to Joyce Koons where they fixed it without question. Thank you very much!
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I placed a hard sale in the hands of Delroy Clarke Jr and he not only handled it well, but he put me in exactly the car I needed to be happy! He was so easy to work with and is a genuinely nice guy...sometimes that's hard to find! I'm thankful to have found him!
The service was excellent. Very COVID safe as well. Happy overall.
Made appointment for an oil change, I had recently replaced the tires so I did not want those rotated. My appointment time was 2:30 pm, my vehicle was finished at 4:45 pm, one hundred and thirty five minutes for an oil change seems ridiculous to me. Furthermore, I had a coupon for an oil change for 36.95, the final cost was over 60.00. The service seemed fine and the people were courteous, I just expected to be out of there much quicker and at a little less expense.
Very disappointing. I picked out a great car that I was planning on buying and set up an appointment to see it. When I was about halfway to the dealership I received a call informing me that someone had seen the car after it was pulled around front for my appointment and purchased it. I guess that's business, but it was still a crummy experience.
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