Bradford, United Kingdom
247 Sticker Ln
N/A
+44 1274657200
The service we received recently by JCT 600 Bradford has been all round fantastic and without fault, they do say the best way to measure a company is how they deal with a complaint rather than the business as usual, well these guys excelled. At no time was my daughter Abigail without a car and there was absolutely no issue in getting her car repaired following a recent purchase. The quality of the repair appears to be excellent and the car is now as good as new. Many thanks guys on your brilliant customer experience. A special thank you to Sean Cook (Sales Executive) your customer service was simply perfect. Andrew & Abigail Pownall
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I gave my Seat to JCT600 Bradford for a repair which probably should have taken a few days at most. In fact, they had possession of my car for over 2 months. In that time I was given generic updates about the progress of my vehicles repairs (they actually made the car worse as all my lights stopped working). Eventually my car was fixed and they gave a discounted price on repairs (owning up to how long it had taken for them fix my car). They provided inadequate courtesy vehicles during this time. When I eventually picked up my car 'the start-stop' was not working despite me being told that the car had been checked by their technicians. I also found that my rear tire was flat and had a nail in it (bear in my mind that they had my car for OVER 2 MONTHS). Conveniently, the courtesy car that they had given me whilst my car was with JCT600 was sold to a customer, they asked me to return this car but I explained to them that I could not return the vehicle until they had fixed my own car. Miraculously my car was fixed the following day. I raised this with the service team. Eventually I took my car back to JCT600 and they fixed the start-stop for free. They gave me a courtesy car for that day but were absolutely determined to get this car back even though I had it less than a day (I work full time for a hospital which they didn't even care about). I agreed with my manager to finish early that day so I could come and give their car back. It's worth noting the double standards they have, when you give them your vehicle 'they are sorry' and give other generic excuses but when you have their vehicle the whole process is expedited. Overall, this is the second time I've given my car to JCT600 bradford, they took a month and a half to fix my car the first time and now over 2 months the second time. I will not be using them again. Please also don't buy any cars from them, I have driven 4 cars with them that are all on sale and each one has its own issues.
Just had my old Mazda back from jct 600 following rear end shunt. Is going to my daughter. I am really impressed by how you have brought back to such good condition. I never write reviews but had to here. The car looks tremendous. Thank you.
Waited an hour for keys whilst sales were messing about and chatting loudly about what to eat for lunch. Some of the staff were told by reception staff to wear their masks correctly and she was made fun of..More like a uni mess room than a dealership!
Many thanks to Micheal Bell and Chris Hey for outstanding service when I bought my red Peugeot 208 in July, great communication from start to finish, both are a credit to your company
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