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Not at all impressed. Purchased a watch for my son's 18th birthday online for store pick up, we went to store had a quick look at the watch (I mean why wouldn't I trust them?) and headed home. Later it dawned on me that it was in a generic Porter branded box and not a Bering box so I got it out for another look. Well then, take a look at the photo's, sticky residue from price sticker on the back, scraped paint on the back of the strap clip, smudged glass and of course no Bering box so no ancillary items either. I'm sure if it had been a 5 grand Rolex and not a watch worth just 179 then more care would have been taken but that's my opinion and Allan from James Porter & Son was very apologetic. However it has spoiled what was an exciting time buying for a sons landmark age and we had planned on spending a significant amount of money for my other sons 21st birthday watch but that won't be happening now and we certainly won't be back. For the record, by their own admission James Porter & Son only carry one of each watch so what you get will be the watch from the window and if it has no original box then be warned because they won't order one in it seems, you have to wonder do they lose the Rolex boxes, who knows? My advice if you are thinking about going to James Porter & Son is to very very carefully inspect whatever watch they hand over before leaving the shop as you may not get the complete package. The 2 stars are because Allan offered to personally help us procure another watch but the buzz was gone and we can only be thankful that we never presented it to our son and been mortified at the outcome.
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Went there for a quick browse of new watches; very friendly staff, reasonably priced seiko watches. Excellent customer service, very knowledgeable about the watch industry as well. Bought a watch from their online store at the end - great pricing and prompt delivery too.
Distinctive and personable customer service! We did business online but the experience felt as if I was in the store. Allan was accommodating, helpful and super efficient - I highly recommend this institution and will definitely come back! Hopefully in person once the times permit!
Can't fault the team at James Porter & Son. Going the extra mile in terms of customer service is all too rare, but they really make the effort. Won't hesitate to recommend them.
I received excellent customer care from the very helpful and obliging staff. The three ladies working on 16/08/20 were examples of perfect service whilst I was exchanging a watch. I look forward to buying from James Porter & Son in the future and convey my thanks for resolving the issue.
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