Ipswich, United Kingdom
48 Tavern St
N/A
+44 3452660654
Wheelchair-accessible entrance
The staff here have always been exceptionally helpful and will do their best to assist however they can. Service is speedy and there's a number of ATM's inside the bank to save waiting in queues to deposit cheques.
like
The staff are extremely rude,specially the one at the entrance ,so rude that my partner has decided to move his savings to another bank.During the first lockdown he was forced to discuss his personal business in the street .Please have a bit of common sense some customer do not wish to discuss their thousands of pounds transactions in the street and instead would expect privacy and respect.It is a great shame as his Camden town branch is fantastic.
I have always found all the staff at this branch extremely helpful and friendly.
Last time I visited Ipswich branch I was welcomed by Sarah who was helpful and very very polite patient was left to use the self service machine to do paying in cash into my account I've known Sarah from Colchester branch
I think Nationwide is ok bank, however I do find other branches more efficient and helpful than Ipswich Branch. This company doesn't like customers, making complaints. If you make a complaint can result to your account being closed ( which is pretty poor) I guess that's one way of keeping complaints down, there overal customer service statistics is inaccurate. Bank/Society should welcome complaints, it's how they learn and improve things. ( not every single person that makes a complaint, wants money. They don't have to give it to them compensation. I do think branches that are not the top of the lead board table, should seek advice on how they can improve in certain areas, with other branches. To give customers that wow factor experience after all all under the same company and should help one other out. ( positive feedback)
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