Ipswich, United Kingdom
48 Felaw St
IP2 8PN
Ipswich
United Kingdom
+44 8452603014
Trying to get a claim sorted out and the customer service is APPALLING. Despite writing 4 times and supplying the information requested NOTHING heard. First contact 22nd December - today 5th January - NOTHING. This is an AWFUL company
like
Poor quality service
Very poor company to work for; over compensates staff leaving other staff no work to do. Hires too many temporary staff whilst treating them with little respect.
Ive worked here for 7 months and hasn't been too bad
Currently work here: really good place to work with lots of dedicated staff willing to help out with all their customers needs
ATTN: MANAGING DIRECTOR Date : 31/05/18 Vehicle : V/W Golf (white) Reg No : GF67 UMJ Owner : EUROPCAR Driver : UNKNOWN.....??????? Insured : UNKNOWN....??????? Ins Co : AIG Claim Handlers : Gallagher Bassett After ONE YEAR ....YOU...are still unable (or unwilling) to produce the name of the insured for the rental of the above vehicle and any other named drivers on the policy , YOU have all tried to wash your hands of any liability .... IT STOPS HERE ....AS OF TODAY...I am taking my case for a fair result to all forms of MEDIA and PRESS possible to EXPOSE what goes on. I am putting in place the necessary paperwork and will continue my journey until a satisfactory conclusion. I will wait for any responses from all of you that have been contacted today before I take my next step. I am sorry it has come to this but I am not prepared to \MAKE A CLAIM ON MY OWN INSURANCE\ as I have now been informed. The vehicle involved in this VERY SERIOUS action is owned by EUROPCAR and insured by AIG . REGARDS ROB YATES (ADI)
Not a bad place to start in the motor claims industry. However training is not structured and your face has to fit in order to get promoted to team leader or client executive (basically be pally with management to get the higher promotions). It's not how hard you work, it's who you know and this place is very much about that. Good people to work with and it makes it manageable I guess, however there are snakes , slackers and users at the company. From my experience here you can learn a lot, but it's not from the training you're given as that's non existent at this place. Expect your days to be quite 'call heavy' and expect at least one complaint per day. The salary is not amazing and anytime there might be a chance of a pay rise due to 'company growth' this will NEVER happen, trust me, the only way you get a pay rise at GB is by getting a promotion, no yearly bonus or pay review. Feedback I'd give to GB is to stop taking on new business contracts as the office can't manage the ones they have at the moment (biting off more than you can chew) and actually train your staff properly and pay them a decent wage, there are good people in that office who work hard but don't get appreciated. I'd love to see management try and do some of the daily tasks the FNOL team, AD claims handlers & TP Handlers have to put up with, because it's stressy and tough and when theres no support people want to leave, just as I did.
Very bad experience with them, completely slow in response. We pay insurance for what reason? We shouldn't have the need to chase issues up everyday. They charge you a premium to do this on your behalf. But unfortunately these insurers are devastating. I will never recommend this insurance company to anyone in the taxi trade. Along with the brokers go by the name of (milestone insurance brokers)
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