Ipswich, United Kingdom
Felixstowe Rd
$$
+44 3452661486
N/A
Went to look for an item from Argos this afternoon, we were looking in a catalogue and the manager ‘Craig’ walked over and ordered us to move out the way, as unbeknown to us it was a queue area? No signs to say this. He wasn’t polite, we were barked at. And because we said “ok well we didn’t know, no signs to say etc” he said “ well I just said to move aside etc. Then it ended with him telling us not to shop there. Wow argos you really do employ delightful people. Will not be returning and will purchase further items from another retail firm. We’ve shopped here since I can remember. Since this covid a bit of power has gone to employees heads, you can not talk to shoppers this way. You’re only making your company look bad- it’s no skin off our nose.
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My Dyson hoover was faulty and they were happy to replace it with a NEW one, which was perfect. However, the fact that the new one was USED, was not perfect at all. The box looked suspicious (like it was opened before) and I mentioned that to the staff, but they reassured me, that it is brand new. So after realising it's used (just like I thought), I took it back to the shop at 15:55 on Sunday and when I was liaising with a staff member, I was approached by the manager and told that they were shut now. I took it over to another Argos and they sorted everything with no problems and apologised on Warren Heath's behalf, for tragical customer service.
I used the Argos app last night to look at a Dyson fan 499.99 worth of fan, the app does ask you to check out the newest information, and I guess it's my fault but I didn't realize that it's pick up only, or pay online and collect.. Argos can you please let people know on your app rather than please read in small print. Staff allowed customers to wait but then moved onto the next customer, whilst the first customer was still waiting. The social distance rule became very hard to practice everyone was looking at eachother, looks very much profit over safety. I know that I'm giving the store a hard time but with all that is going on. Why didn't they allow me to pay by card at store? They told me to buy it online, I now have to collect it tonight and I guess I'm going to have to buy more food so I'm not breaking the rules, the fan isn't for myself it's for my mother and she can't get to the store.
Poor customer service. The 'manager' Michael refused to refund a defective sandwich toaster with a cracked handle. He also refused to give me his surname or a phone number for head office. It was a bit like dealing with 'computer says no' from Little Britain. This chap clearly did not understand the legalities of consumer rights for faulty items. Fortunately another customer overheard, stopped me on my way out and recommended that I just go to another argos for a refund. Which I did, and got a full refund with no issues at all. 'Computer says yes' Michael.
Travelled 30 miles to purchase an item (it was the nearest Argos that had the item in stock) upon arriving I'm told I HAVE to click and collect online, this is not mentioned anywhere in the Argos website. The website states \click and collect immediately\, so I pay for the item, and receive a text message telling me collection date will be sometime in the next EIGHT days. What a joke. The staff on the other hand were very helpful and sorted me a refund (still pending, can take three days). So, out of pocket, 60 miles down and two hours of my life. Argos is a joke.
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