Huntsville, United States
3019 Sam Houston Ave
N/A
+19364395226
This complex always wants to claim they are gated but never shuts the gates. I come home late at night and all the gates are still open. I have probably seen them shut twice since I have lived here. My car got broken into and the complex is no help, they claim to have cameras and need police request to access them. (I did file a police report so they can review the footage if there even is cameras) I have never seen any though and I have read other reviews about them not having cameras. All the complex said they can do is send out a mass email letting people know it happened and they have yet to do so. I have also had things missing out of my apartment and they offered barely any assistance and did not seem to care. I would NOT recommend this place to anyone that cares about feeling safe where you live!
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I’ll start by saying that a lot of the 5 star reviews are because they randomly gave away a gift card to one of the residents that left a 5 star review, I believe this makes the reviews very hard to trust. (Edit: They just asked for reviews, not necessarily 5-star ones) Quick note, I have been to the office about each of these issues. Nothing has ever been done. They claim they are a gated community, but the gates stay open for weeks or months at a time with no communication from management. They consistently send out emails saying they are going to improve the complex and don’t follow through on it, even after talking to the front office and being assured that it’s “happening this weekend” it never, ever does. The amenities like the pool and volleyball court are a complete Wild West with no consequences for breaking every “rule” they put in place, which might sound nice, but the walls in the apartments are paper thin and you will hear everything that goes on outside. The trash service offered is spotty at best. Sometimes your bags get picked up, sometimes they don’t. If they don’t, you can rest assured that the stray cats around the complex will open your trash bags and spread your garbage all over the walkway. But don’t worry, they sent out an email last month saying they were gonna power wash the stains away in every building! Oh wait, that’s one of the things that never got done, so you have to walk over a dirty walkway whenever you leave. Some of this stuff my sound small but it really does add up over time and will hamper your enjoyment of living here. It’s rare but sometimes the shuttle will not be there to pick you up and take you to the campus on time, which is terrible because that’s one of the main reasons people move into a place like this. As for the positives, maintenance orders are processed very quickly and the maintenance guys are very nice and polite, and any time I’ve gone to the front office the people have always been extremely nice.
Car windshield got busted open, the apartment complex is supposed to be \closed gated\, especially at night but it was not. Hardly ever is. Not only was the gate not closed, but the compelx has 0 cameras in the parking lot to assist with the police report. Hopefully the compelx will upgrade to make this a safer community for its residents, especailly considering they are students. Sad they promote a gated-community but dont actually shut the gates which completeley defeats the purpose of having the gates there to begin with.
Since there was a change in management, living here has improved tremendously. The office staff is really friendly and helpful, and the maintenance team is super quick. They finally closed one of the gates after at least 3 years of me living here, but the main gate still stays wide open. The wifi absolutely sucks since they brought in their wifi and took away the ability for us to use our own routers. But other wise it's really nice and relaxed to live here.
Great service and hospitality. Made me feel right at home and made it easy to say yes. In the past I’ve found it hard to find good service from the front office but the forums might change my mind
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