Landover, United States
805 Brightseat Rd
N/A
+1 3019097000
I have seizures and have had a few surgerys on my brain this yr, my review came up and somehow one of my papers was missing. I was in the hospital and im still trying to get this info worked out. The paper was sent after my date was due for review and the suspended my case. My QMB paper is the only thing i need help with bc of just one of these meds is over 6 thousand a month. Its 2 months later and still having problems and cnt get it fixed all over one paper THEY lost somehow. I have filled out 3 other papers including the one online.
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One of the worst experience I have ever had in my life. I was approved for food assistance and when I received my EBT card and tried to activate it they had all my information incorrect. I called 3 time and one worker directed my to another department that had nothing to do with the problem and and the other worker took my information and said someone will follow up with me, 10 days later NO ONE FOLLOWED UP. I called back and a worker took my information again and said someone will follow up with me. Then I get an email the next day saying my account has been closed (most likely because I have not been able to activate my EBT card because they entered all my information incorrectly). Thank you Human Resources Department of MD for making this process so easy and for allowing my to be able to feed my children during this difficult time in America. I am so happy that my tax dollars all the years I have worked hard was able to help me at a time that I needed it the most (sarcasm). #DoBetter
Lake of information and respect to the customers, the supervisor know that his sub-ordinates are not working properly, i wish he can take them to training centers to enhance their capacity in customer service, they don’t allow you to talk, if say something they will respond you ‘’ Hey i don’t argue with you i am done’’ last time i have seen a lady that she had the same issue with the customer service agent, for single issue the HR manager is coming and solving the problems. I hope the senior management should take care of those things seriesly or they might caught some day camera.
This spot obviously knows how to serve their customers. Regularly with a super nice mindset. The food is conveniently priced, always tasty and neat.
During the pandemic how is VA DCHS is open but this one is not ..smh this the last place that needs to be closed smh .....
Deli
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