Horsham, United Kingdom
5 West St
N/A
+44 1403581567
I have been to quite a few tech repair places and this was one of the best experiences that I’ve ever had. The service was prompt to my inquiry, fixed my screen in half an hour (as opposed to a whole working day from competitive companies in town) and was a THIRD of the price! It’s been hard for me to find good customer service out here, so many companies should follow the lead of this one. I only have amazing things to say! If you need anything fixed on your phone this is the place to go!!!
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I unfortunately had a dreadful experience here. My son's phone was disabled. I was advised to leave it with them, as the repair was likely to take several hours. I completed my details and phone number and received a copy of a receipt for the phone with a quoted price. I was advised they would call me the following day to confirm repaired and also if anything further needed doing, they would advise me before proceeding. I received no call the following day, so the day after I called and it went to voicemail. I left a polite message asking for someone to call me. The following day I again called and it rang went to voicemail, when I left a more urgent message for someone to call me. The following day, which was day 4, I again rang and left a message for someone to call me urgently. The following day I still had no call. On day 6 I went to the shop and the lady couldn't find the phone. The bill was 3 times the quote as they had done another repair, without my authority. This is unacceptable under trading standards. I mentioned this and received the excuse that the person serving hadn't been in for the previous week so knew nothing about it. I received no apology. I paid the bill and left feeling very let down. Avoid this shop!
Really disappointed with the customer service. I had no refund for a service that wasn't provided. The service in question was going to take 3 days, 12 days later (after prompting but no response) I was sent a message with the details to complete the service. I had already asked for a refund at the stage this was sent through (funnily enough it was exactly 3 days before the message with details came through). I had no communication (or response to any of mine) to advise there was a delay, which I would have been ok with. When I spoke to them they were dishonest about the delay, stating everything from Samsung being at fault, to lockdown and the fact they were only making 5 from the transaction. I was also reminded that people were dying around the world which I must admit is the most unusual, but creative response to not being able to provide a phone/virtual based service. I'd avoid.
Really happy with the service today. Had my Iphone X screen replaced at a reasonable price and within 20 minutes it was done. Very friendly and helpful staff.
Great and friendly service. Competitive pricing for repairs.
Deli
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