Hook, United Kingdom
London Rd
N/A
+44 1256768509
A real pleasure to do business with, they were helpful and informative, I have no problems in recommending them.
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Me and my husband bought our first car from them. Staff assistance was very good, they provided all the required details about the car which helped us to make quick and right decision. We highly recommend them!!!
I bought from this dealer an 8 year old Audi with little millage, which looked good at first but, unfortunately, turned out to be in a very poor condition. They told me that they check their cars thoroughly and I trusted this was the case. The car was back with the dealer for repairs a couple of times. Moreover, I did only 1500 miles within 3 months and started to experience more and more problems with it. One day, while driving, I thought I wouldn’t get back home safely. The whole car started to vibrate and make very loud noise all over. When I left it with Audi service, it turned out the break discs were totally corroded and worn, and only new pads were previously put on them. The pads got damaged because of that, which exposed me to danger. I'm really happy that nothing happened to me. The dealer told me that this was just a normal wear and tear and they didn’t accept the responsibility for it. There are plenty of other issues which fixing will cost me a lot of money. I hope I will be able to reject the car and recover my money on a legal way. This was a very good lesson, which teaches me that it’s better to pay a bit more money and go to a reputable dealer, saving yourself the trouble and stress which I have been going through. This was the worst experience I’ve ever had with purchasing any goods.
Took my daughter to this garage to purchase her a newer car after driving nearly a year. Absolutely amazing service from staff. Our first visit was good, we was left to look around the car,, NO pushy sales person going on at us!!. We was always kept in contact with when sorting out Finance and Collection. One happy Mum and Daughter. Would highly recommend to anyone and would be happy to purchase from there again. *A
I purchased a 2004 Mercedes from these guys a couple of weeks ago. The service was great, there was none of that typical car sales rubbish. They were honest and upfront about everything with no pressure at all. Great - job done. Or so i Thought. On the drive home (about an hour and a half) I noticed that the car was low on power and no matter how hard I pushed it the engine would not rev and there was no grunt at all, then the engine warning light came on. The next day all seemed well, but then it happened again. Everyday for a week after driving for 20 minutes or so the car went into limp home mode. So I emailed the garage to explain, they called me back, arranged to come and collect the car to see what was what. It turns out that the EGR valve was badly blocked, most likely due to the previous owner using a diesel for short journeys. They arranged to have the valve replaced and as a precautionary measure check and clean the DP filter as well. and when the work was done and the car was tested to ensure that nothing else was wrong and the fix had worked, they drove it all the way to my place of work so that I was not further inconvenienced by having to drive to collect it; all for free. Bob and his team are a good group of chaps just doing the best they can for their customers, and it shines through. In a couple of years when I will be looking for a newer vehicle I will no problem at all in paying them another visit. Great service Great choice of cars Great value for money 5 stars.......
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