Hong Kong

We ordered a Hong Kong last night because we were in a Chinese kind of mood but our usual place (Wok n Roll) was closed. We would order from them again, but likely only in the same circumstances. Although, the delivery option is fab and the food arrived in 45 minutes without any issues. Delivery man was lovely. All of the dishes here were much sweeter than is my preference. Rice was nice and everything was hot. We had the set menu B for 2 and supplemented it with some other items. The set menu is cheap but not necessarily great value. The menu includes 4 spring rolls but orders over 25 receive another 4 spring rolls... Tried the deep fried chilli beef, despite other poor reviews. Very sweet and absolutely no spice but, beef itself was nice. Winning dish was prawn in ginger!

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Pregnant partner requested non spicy crispy shredded beef and egg fried rice. Arrived spicy, very spicy! Egg fried rice was warm. I asked for a tray of chicken balls with black peppercorn chips and chilli with a side curry sauce (which was going to \cost extra\). Fine. 12.90. Mine arrived as a tray of chips, again warm, some chopped onion inside and a very small amount of green pepper! I rang to point out we had received the wrong order, but no, I was told the chicken balls would now be extra and the chips did have chilli in, they checked. No they didn't. I offered to send them a photo. They gave me a Facebook profile, which does not accept messages. The young lady (Maggie) went to the kitchen, as I was not happy this and it would now have costed nearly 18. \But you're getting free delivery and a new free chips\. I pointed out I had already paid and therefore it was not free at all, if anything it was now very, very expensive. Maggie then told me that she had my card details written down so I needn't give her them again!!! I just wanted to eat at this point! I am diabetic which didn't help my hunger and I needed to eat! You do not keep card information written down. Put those details in and process whilst the customer is on the phone or immediately shred that customers vital bits and pieces, don't write it down and keep it! Never been so disappointed and frustrated ordering a take out. Sending the chips back with the driver! Last time I'll use them for sure. Shoddy, very shoddy. Now been waiting 55 minutes since I made the call to \complain\ and nobody has shown up. Was told 30 minutes when I placed first order! Arrived after 45. 20:43. Just cancelled order, no offer of refund, Disgusting. Just \Are you sure it's just been finished and cooked\. I told them to give it away.

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The worst take away ive ever had, it was disgusting... sirloin was like shoe leather Deep fried shredded beef was hard and like chewing a rubber band i wouldn't recommend it to anyone waited 3/4 hour for it. Waste of 14 it all went in the bin i wouldn't even give it a dog

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Lived in Malvern for 18 months and this is the best Chinese takeaway we have tried!!! Absolutely lovely food, not too salty and really nicely cooked. The delivery driver was also so friendly! Highly recommend this place!

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Had the best Chinese takeaway since we came to Malvern in July 2018 tonight. Thank you very much Hong Kong! A lovely change!

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