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+441302369655
We will be forever grateful for the care my Grandad received from Home Instead Doncaster and the kindness our whole family were shown by the team of carers and office staff. Nothing was ever too much trouble and the whole Home Instead team were a huge support to us. The care they provided was professional, respectful and kind. We would recommend Home Instead to any family looking for a care provider for a loved one.
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My wife generally looks after my 95 year old Mum, but was recently diagnosed with Covid-19. Home Instead were asked to provide extra cover at less than 24 hours notice for the next fortnight. We had arranged for a Home Test for mum, the carer helped her with that too, and looked after her throughout the 14 day period. The carers have been vital for Mum and our family and we will retain them going forward. They are not cheap, but they turned up at the agreed times and the carers handled my grumpy old Mum very well in her own home. Thanks Home Instead!
This agency was recommended to me by a friend and from information read about them they sounded professional and just what was needed. However the manager really could do with some customer service training and realise that she can’t make a decision on what care they can or can’t be offered without informing the potential clients. it is not acceptable as it had been arrange in our initial meeting she would attend on a set morning to assess the the clients morning routine. They failed to turn up, no confirmation no communication. I had to call the office to be told we can’t provide care we don’t have capacity. It would have been polite to have received a phone call regarding that. Poor service. The company may well have an excellent reputation not sure about the Management.
Deli
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