Keston, United Kingdom
Yellow Barn, New Rd Hill
N/A
+44 1689638381
Tried out the click and collect service for the first time last week and cannot fault the ease of process and high level of service we received. Always a great selection of products available, and our choices from the meat counter were full of flavour. The chilli cheese bread and scotch eggs are a firm favourite in our house. Yum!
like
Had the Full English Breakfast and it was really nice. Big serving size and freshly cooked. Staff really friendly as well. Will be certainly coming back.
Appalled at how we were spoken to by a member of staff. Having used the shop and the cafe for years we expected better and will not be returning. I'll update with a view to the owners response. My family arrived at the shop having walked from our home and we were totally compliant with all of the covid protocols that were in place. It was only I who entered the shop and did so without questioning policy. I purchased a chocolate bar for my son (aged 2 who had cycled to the shop) and I then popped into the fish mongers based on site who were extremely polite and helpful. I purchased a small box of sushi containing 4 pieces. As I left, my son asked me to open his chocolate. We paused, sat on a railway sleeper in a near empty carpark and I opened the chocolate bar for him. We then opened the box of sushi. Within approximately 30 seconds we were approached by a member of staff who announced 'Hi, I'm very sorry, but with everything that's going on, we're asking people to get what they need and then .... you know...'. I enquired further as to what he meant and explained that we had just purchased the sushi to which he replied 'yes, and it is very nice.' He lingered with the apparent intent to usher us away. I am appalled at the arrogant, contemptuous and what could be perceived as being a money grabbing response with which we were met. At no point were we posing a risk to staff and the owners response to my initial feedback simply ratifies previous reviews I have read referencing a lack of understanding of covid compliance. It is such a pity as we have always been such fans and supporters of this business.
Lovely farm shop with good selection of little delights. We stopped by as part of an afternoon walk and stocked up on a few treats. There is a cafe area upstairs which looked nice as well.
Popular farm shop, with coffee shop attached.
Deli
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