Hollywood, United States
7160 Stirling Rd
N/A
+19544388008
Renovated my 15 years old pool table. A little expensive, but great quality and I loved the final result. I had some hiccups but the warranty and customer service was very impressive. The owner called me directly and they reacted appropriately to fix the issue and make sure that I was 100% satisfied, which I am. Love it!!! I recommend them.
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Purchased my table on 9/12/20. It was delivered 10/30/20 with a faulty top cover that wouldn't latch on securely so it would pop up, if you press on it or leaned on it. There was also a small tear in one bench. The sales rep was immediately notified and I sent video showing the damage. He said he did not receive my texts/video so I resent them and called multiple times over the following several weeks. Today is 1/7/21 and I still have not received replacement parts or repair service to the table and bench. There was never a follow up call or courtesy call of any kind from the day I purchased my table, including an estimated time of delivery nor over the many weeks I waited for them to fulfill their warranty requirements. I initiated every follow up call, trying to get an update on when this would be rectified. I left multiple messages and spoke with three different reps at the store and all said, they would get back to me right away. My last call was a two days ago, and still no response. This company requires FULL payment up front and does not give refunds for any reason. So, hopefully noone else needs them after the sale. I give 2 stars because I do like the table, however, there is no customer service after the sale.
Edgar and his team Xavier and Chris are very professionals. They were really careful when installing my pool table on my second floor and with my wood steps on my stairs. You can't go wrong with the service of this company, Billiards Florida. I appreciate all the care, professionalism and patience that your company took with me. I am a very happy customer. My regards, Rafael Bandas
Best experience ever! Our new pool table is beautiful, well constructed and solid. Edgar, Michael and Carlos were very professional, polite, and accommodating to our needs. The pool table was delivered on time and it matched what we expected on every detail. The quality of the materials was topnotch. The attention to detail was ever present. The two gentlemen who came to our house to install the table really knew what they were doing. The quality of the felt was superb (Simonis) and the kit with cues, balls and rack was great. Would recommend and would use again if needed. Great job!
*** Huge Selection of New & Used Tables at Affordable Prices *** Billiards Florida went out of their way to make sure I was satisfied. I worked with Michael and Carlos who both took good care of me. I bought a 2nd hand pool table that was in excellent condition. I had it customized with black felt and it was delivered to me in less than a week. I had one minor issue with the leather pockets but they came back out and fixed it at no charge. Their prices are affordable and the table came with many accessories like the set of balls, cue sticks, a table cover, ball rack, chalk, and brushes. I Highly Recommend Billiards Florida. 5 stars!
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