Hertz

I just tried to have one information on the phone. I called 2 times, and they hung up on me 2 times.

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Excellent, efficient service, great quality of like new cars, friendly staff, and never had any problems. Have used them several times over past six months.

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Didn’t have the vehicle I had booked available when I turned up to collect it. Still waiting for a refund, despite chasing numerous times. Tried to fob me off by blaming my bank.

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My favourite Oxford van / car rental firm as they are usually cheapest (for small vans) and do special rates for returning business / customers. During COVID: they provide clean vans, and are not faffy about return fees (except if you don't refuel, where they do charge). Quick and good service. I just wish they got rid of their old small Vauxhall van (or at least replaced the old radio). It's a little outdated. That said: their small Fiat van is a good drive and their Mercedes Sprinter has an excellent radio setup and fuel efficiency. Really rate their personal service and Alexa knows how to look after customers.

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I don't normally write reviews but the staff were so nice that I think I have to. Rented a van and it was quick, clean, cheap and most importantly not pushy. Will definitely be using them again!

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